Francis Collision Centre Reviews
I really appreciate how kind everyone was in office. The gentleman that helped most with my truck is beyond amazing. KEVIN made sure I understood the process every step of the way, and made regular calls just to keep me updated(as well as the ladies in office). I never had to wonder what was going on because he was on it. Shout out to Kevin, you are amazing.
We were in a car accident and our insurance asked if we’d like for them to recommend a place to have our car fixed and they sent us to Francis Collision centre. I can not be more happy. They did an amazing job on my car. Looks like new again. Everyone is very nice, friendly and helpful. While my car was at there shop they made sure to keep in contact with me and let me know how my car was coming along. I was also receiving text messages as to what was being done to my car and when it would be ready. I would definitely recommend this place.
This has been our 2nd time with Francis and they have all been wonderful, very friendly. Their service is quicker than others and they do a great job repairing of your vehicle. Highly recommend.
the car was thoroughly gone over for any repairs that might be needed, Good job. Good work
On Friday morning after Thanksgiving, my Honda was robbed of its catalytic Converter. Francis Collision Centre was amazing! They promised the car in four days and were finished a day early. They are kind, friendly and most of all feel cared for. I highly recommend them for any damages done to your car. They are great!
great service, friendly staff, easy to work with. set up my rental pickup and dropoff. their work is great.
I took my car there through a Geico claim (someone backed into my car when I was out of town) and this was the easiest experience I've ever had with car repair. They offered the option to pick up the rental there when you drop your car off, so you don't have to worry about finding a ride. They were quick, efficient, and did a great job on the repair. 10 out of 10, would use them again.
They fixed my truck the right way and even went above by touching up an area that wasn't on the estimate. The staff was also very easy to deal with, always had a smile and warm greeting. I would recommend them to anyone who wants their car fixed the right and timely way.
Everyone here was very curtious and helpful! They made sure to keep me on the loop on everything going on with my car. Thank you so much for restoring my car back to the way it was before!
i had a great experience with francis collision, the work is great, get it done in a timely manner and great employees..
they have worked on my cars 4 times. I have always been treated great and they do awesome work
Everyone here is very kind. My insurance has brought me here twice and it was a great experience each time. They kept me updated on the progress of my car throughout the process and when I got my car back it was in great condition. so happy with their service!!!
considering that I am a very impatient person. I have never experienced any kind of business with great customer service calling and giving me updates on my vehicle. They are excellent with color matching to my vehicle repair. friendliness, sufficiency and professionalism I rate this place A++
The service and staff are wonderful at Francis collision centre. We were taken care of right away with a smile. Absolutely fast friendly service!!!
Kevin Iskandar is excellent estimator he goes far and beyond for the customrt satisfaction hope to worl with him next tome and i highly recommend him under francis collision hes the best
Took about a month for my car to get fixed. James has been great with updating me on the progress of my car. I appreciate him setting my mind at ease. I was updated when my car was waiting on parts to be shipped, I was updated when my car was going to go into production, and I was updated when a few other things were found wrong. The ladies upfront are so polite and are great at thoroughly explaining every aspect of what was billed and what I had to pay as a difference. They even gave me a free gift! My car was finished kind of late yesterday. They had it washed and ready to go. Unfortunately I was stuck at work until closing so I am here today, the day after to pick up my vehicle finally. Just waiting for it to be re-washed. They insisted it be washed again. I highly appreciate the great service! If anything happens again, hopefully not, to any of my family’s cars, I will most definitely suggest Francis Collision Centre!
Excellent service! They kept up up to speed on everything that was happening with my car and it looks amazing!
Super pleased with the work done on my vehicle. The work was done in a timely manner and customer service was excellent. I would recommend.
Kevin Iskandar Excellent customer service_ Kevin answered all questions and concerns professionally & also kept me updated week to week about my car repairs.
This is the 2nd time I come to Francis collision and their work and staff by far are the best. Customer service on top of their stuff as well as my Estimator. Shout out to Kevin Iskandar, loved how he took care of my car and was on top of things 👊
Great people to work with from start to finish. Kept us constantly updated on the progress and our car looks great. Thanks!
Super friendly and helpful staff. My car looks brand new! Like nothing ever happened. Susan was awesome, kept me updated with everything they did to my car.
Friendly Staff, Fast Service They Got My Car Done Before The Estimated Date Highly Recommend
They are all friendly and helpful and do quality work and walk through the process also text updates which was really nice. great job on my 2016 honda perfect paint match. Thank you
Awesome service! Great customer service. Loved the update text messages about my car. My car looks brand new can't tell there were any damages.
EXCEPTIONAL service and RESPECTFUL staff. Kudos to Juanita and rest of the staff for being so remarkable. Keep up with the good work and thank you for rejuvenating my car 🚘
We had the best experience here! They got us in and out very quickly! Everyone was super friendly and were working hard to provide great customer service! I would highly recommend using this place when need arises!!!
I have used Francis Collision for my cars on three occasions and each time, their work and service has exceeded my expectations. The most recent was on my 2020 Hyundai Palisade liftgate. This was not an insurance claim so Juanita, Bernadette, and Audra in the office were very detailed and thorough, explaining all of the paperwork from drop-off to pick-up so that everything was clear, avoiding any misunderstanding. My project manager Kevin was just as professional, thorough, and concientous in his inspection of the damages on my vehicle. His estimate of time needed to complete the repairs was 10 work days but that it could take longer depending on what they found once they removed the liftgate. He only went over that time frame by one day but only because one area of repair on the trim didn't measure up to his standard so he wanted to take the time to make sure I would be happy with all of the work done. I received regular updates on the status of my vehicle's repairs right down to when it was ready to pick up. When the time came to pick up my vehicle, there were no surprises with the cost of repairs either. I wasn't unable to drive in on my own or get a ride due to family circumstances so Juanita arranged for their employee Sean to pick me up. Sean was prompt, respectful, and very pleasant to talk to. I give Francis Collision and it's entire team 5 stars. While I hope I never need their services again, I know I can rely on them to do the best work possible!
I took my vehicle to Francis Collision Centre due to someone backing into me. Even with having to go through someone else’s insurance, everyone at Francis's was super nice and very accommodating. My car looks great again!!
I took my car there for repair, I was hit in the back. It took about a month but I figured since they had to order parts and such. My car looks as good as it did before! I like that they keep you updated weekly. I would definitely go there again.
highly recommnded. staff was very friendly and they did an amazing job on my 2015 Honda Civic SI
I take my vehicles to Francis Collision Centre. They were always updating me the statuses on my vehicles. Great customer service and were very friendly. The mechanics working on my vehicles were very knowledgeable and very friendly. They also finished repairing my vehicles before the due date that they gave me. I recommend Francis Collision Centre to anyone local and does not have time to fix their cars themselves. 👍
It's a collision repair shop. What do you expect? Lol! Ladies at the front desk were very knowledgeable and welcoming. Nothing but smiles. The mechanics were also extremely thorough in explaining the estimate. Though not necessary, I thought the phone calls providing constant updates were very beneficial.
Besides the awesome customer service with the office staff, rental and adjuster I am very satisfied with the repair done on my car Shadow 😁..Thank you guy's!
I've taken my Subaru in on two different occasions now and am satisfied with all repairs and especially the paint work. The turn-around time to get my car back was two weeks on both occasions. The wait is long but it's well worth the wait for high quality shop repairs. The ladies up front are kind and professional and the guy I was working with (Kevin) was also transparent, kind and professional. This is the place to go if you want your vehicle repaired the right way.
Easy to work with, professional, great job, car was ready earlier than expected. Definitely recommend.
The ladies at Francis Collision Center are so helpful. They turned a stressful situation into an easy solution. They took really good care of me and portrayed the best customer service. Shout out to their fantastic manager Esther. Great work!
Great front desk and reception staff. I was able to process my claim in no time! This is big because the last thing you wanna have to deal with is complicated insurance claim process on top of your on going issues with the vehicle itself!👌
Strait forward system drop car off have rent a car waiting at shop. plenty of communication informing me of status of repair. Final body work looks like brand new!
Awesome place to get vehicle fixed. They also wash your vehicle when they’re done fixing it… Excellent customer service. The young ladies in the front are awesome!!
We had a great experience at Francis Collision. The front staff was very helpful and good at keeping us updated on the status of our vehicle and estimated completion date. They also sent us updates over text which I liked. They were quick and responsive any time I called as well. The repairs were excellent too. We had Kevin helping us. When we went to pick up our car there were some additional areas needing fixing and they took the car back to fix. We worked with them through our insurance and they handled all of that which was very nice.
I took my truck here to be repaired about six months ago. They are very professional and the work his high quality. I wouldn't trust any one else to do my repairs.
This was my first time using Fancis Collision Centre and I must say I was very impressed! Everyone working in the office was polite and got me in and out in a timely manner. A special thanks to Spencer who helped with all the paperwork. My car looks brand new !! Thanks again guys! =^-^=
Excellent Service! Amazing staff and friendly environment. Loved how they kept me updated via texts, calls and emails throughout the repair process. 10/10
Great customer service. Friendly with great communication. My car looks great and was ready sooner than expected. Thank you to Kevin Iskandar for helping me with all my questions and concerns.
Best customer service I have had. My appointment time was respected and all my questions were answered. They were prompt and had my car ready that same week and it looks AMAZING! Like nothing ever happened. Great service.
They are the most professional shop, and we look forward to working with them in the future. We had excellent service and speaking with Stephanie & Matt was just a delight. They helped us with all our needs and answered all questions and kept us informed on all repairs. Jorgensen Co...
Thank you soo much for all your help..you guys made my car look new again..everyone was super nice and they always kept me informed of their progress
Took my 2022 Chevy Silverado after it was involved in the front collision from other two cars that collided recommended through them from my Geico insurance they keep me and touch as progress was going was the right choice they do great work I will always recommend them great service great personality thank you Danielle
This was the best experience I ever had. Friendly customer service everything was taken care of in one office. I would recommend anyone here!
They are very courteous and do excellent work, I’m very satisfied with their quality of work and service!
I’ve been here several times. Of course not my fault at all. Every time I come in, the staff is friendly, warm, courteous and inviting. It was my pleasure-doing business with you guys. My car looks Great! Thank you. See you soon 😉
Was referred to by my sister. Staff was friendly and my car was ready within the estimated time. A little bonus they vacuumed my car, made my day!
Was referred through my insurance to fix my car. They did an AMAZING job. Constant communication and even better work. Pictures speak for themselves
After driving my newer car for only 2 months it was hit in a parking lot....grr! Needed a new front bumper..picked Francis Collision Centre #1) their location; #2) the office staff was great in answering all my questions; #3) how well they communicated with me by texts and phone calls about the status of the work #4) the rental car experience, pick up and drop off at their facility and #5) When I needed to take it back for a very, very minor issue they took care of it promptly and treated me respectfully even tho it was like I said very minor! Highly recommend Francis Collision Centre!
This was my second time bringing my vehicle for body work to Francis Collision and once again I was not disappointed, beautiful work and they communicated the entire process and were fast!
Best work in the shortest amount of time.. they went up and beyond what was required to make my vehicle look amazing after somebody hit the back passenger side door completely destroying it! Mike and the ladies up front are awesome to work with and easy to communicate with! 100% recommend them!
Got my car back. Thank you Francis Collision for the amazing job. Special mention to Juanita for the wonderful customer service.
Totally recommend it, my car had some pretty bad side damage and Francis Collision Centre was able to take care of it. Great service and very friendly staff!
My car was taken good care of and was done only one day after day thought might. The office personnel were very knowledgeable and respectful. I would recommend Francis collision center to anyone who needed work done on their car. Thank you By the way, they found out where all the pictures came from on the wall that was interesting
Getting an estimate was easy. The repairs look amazing. My car looks like it was never damaged. Beautiful work!
Great Service, Friendly Staff and very Professional. They made my baby(truck) new again!! They were fast and kept us updated along the way. I highly recommend them!
Francis Collision has the most courteous and friendly staff that I have ever done business. They also do excellent work i a very timely manner. We will be taking all of our cars to them.
Staff was always friendly and helpful. Got my car fixed in no time. Great service overall!
Had my car broken in to three times twice they stole it and went on and messed up my windshild. Got all my repairs done each time here and they were able to detail the inside because who knows what they were doing in my car. Thanks for the attention to details.
Gave consistent updates on my vehicle repair process to keep me in the loop. Received my vehicle back in perfect condition, like nothing ever was damaged. Even washed n vacuumed! Though I hope not to need another vehicle repair, but if I do, this is the place to go.
Great staff, very fast and good business. I recommended to everyone. Stephanie helped me 🙂
We always go to Francis Collision center, they have a great customer service and a really good job. My car look like nothing happened.
My husband Frank has used them 2x's now and has been extremely satisfied. Our insurance wanted us to use another company but my husband is very picky about who touches his car, because he was highly satisfied the first time he told the insurance he was only going to use Francis Collision. Thank you guys for quality work!
Such a easy process! I thought it was going to take months to fix my bumper they got my car out within a week! I appreciate the two lady’s up front, so nice and informative!
Great staff, great work! I dropped off my truck for repair and got it back looking almost new and CLEAN! I will definitely go back.
Great experience. Felt right at home with all the employees. Jesse was very easy to work with and i highly recommend anyone to go here,
Very friendly answered all my questions. The work on my car was perfect look like a new car thank you Francis Collision